State Contacts
äçÐÄvlogÃâ·ÑBÕ¾ is committed to strict adherence with any and all applicable regulations and codes relating to Anti-Money Laundering and Anti-Terrorist Financing.
äçÐÄvlogÃâ·ÑBÕ¾'s policies and procedures were created in order to detect any suspicious activity that may threaten your transmission of funds. We monitor numerous sanctions lists in order to screen our customer accounts, beneficiaries, and related parties or entities to ensure legal and positive customer relationships. These strict policies are enforced by a dedicated team of AML compliance and legal professionals that are here to keep your money safe.
State Contact Information
Alabama Securities Commission
445 DEXTER AVENUE, SUITE 12000
MONTGOMERY, AL 36104
Telephone number: 334-242-2984
¹ó´Ç°ùÌýAlaska Residents Only:
If your issue is unresolved by äçÐÄvlogÃâ·ÑBÕ¾ Inc. 800-834-2497, please submit formal complaints with the State of Alaska, Division of Banking & Securities.
Please
Website:
Submit formal complaint form with supporting documents:
STATE OF ALASKA, Division of Banking & Securities 550 W. 7th Avenue, Suite 1850 Anchorage, Alaska 99501
If you are an Alaska resident with questions regarding formal complaints, please email us at dbs.licensing@alaska.gov or call Nine Zero Seven Two Six Nine Eight One Four Zero (907-269-8140).
Arizona Department of Insurance & Financial Institutions
100 North 15th Avenue, Suite 261
Phoenix, AZÂ 85007
Telephone number: 602-771-2800
Arkansas Securities Department
#1 Commerce Way, Suite 402
Little Rock, Arkansas 72202
Telephone number: 501-324-9260
California Department of Financial Protection and Innovation
- Toll-free telephone number: 1-800-622-0620; Fax: 916-445-2123
- Email: Ask.DFPI@dfpi.ca.gov
- Website:
- Mail: Department of Financial Protection and Innovation, 2101 Arena Boulevard, Sacramento, CA 95834
Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
Please write to the Colorado Division of Banking with full details describing the specific service issue you have experienced. Your correspondence should include the following information:
- Identify Monex and the names of people you have contacted at Monex. Please include the Monex phone number and address.
- Describe your complaint and outline all efforts made to resolve the issue.
- Provide copies of all correspondence relating to the specific service issue.
- Suggest how you would like the service issue resolved.
Telephone number: 303-894-7575
Email Address: DORA_BankingWebsite@state.co.us
Connecticut Department of Banking
260 Constitution Plaza
Hartford, CT 06103
Telephone number: 860-240-8170
Delaware Office of State Bank Commissioner
43 South Dupont Highway
Dover, DE 19901
Telephone number: 302-739-4235
District of Columbia Department of Insurance, Securities & Banking
1050 First St. NE
Washington, DC 20002
Telephone number: 202-727-8000
Florida Office of Financial Regulation
- Toll-free telephone number: 850-487-9687
- Mail: Florida Office of Financial Regulation, 200 E. Gaines Street, Tallahassee, FL 32399-0376
Georgia Department of Banking and Finance
2990 Brandywine Rd #200
Atlanta, GA 30341
Telephone number: 888-986-1633
Hawaii Division of Financial Institutions
335 Merchant St # 201
Honolulu, HI 96813
Telephone number: 808-586-2630
Idaho Department of Finance
11341 W Chinden Blvd, Suite A300
Boise, ID 83714
Telephone number: 208-332-8000
Illinois Department of Financial and Professional Regulation
- Toll-free telephone number: 1-888-473-4858
- Mail: Department of Financial & Professional Regulation, 320 West Washington, 5th Floor Springfield, Illinois 62786
30 South Meridian St., Suite 300
Indianapolis, Indiana 46204
Telephone number: 317-232-3955
Iowa Division of Banking
200 E Grand Ave #300
Des Moines, IA 50309
Telephone number: 515-281-4014
Kansas Officer of the State Bank Commissioner
700 SW Jackson St # 300
Topeka, KS 66603
Telephone number: 785-380-3939
Kentucky Department of Financial Institutions
500 Mero Street, 2SW19
Frankfort, KY 40601
Telephone number: 502-573-3390
Louisiana Office of Financial Institutions
8660 United Plaza Blvd
Baton Rouge, LA 70809
Telephone number: 225-925-4660
Maine Bureau of Consumer Credit Protection
35 State House Station
Augusta, Maine 04333
Telephone number: 207-624-8527
Maryland Department of Labor, Licensing and Regulation
The Commissioner of Financial Regulation for the State of Maryland will accept all questions or complaints from Maryland residents regarding Monex Inc. NMLS #910436 at:
- 100 S. Charles Street, Tower 1 Suite 5300, Baltimore, MD 21201
- Phone number: 888 784-0136.
Massachusetts Office of Consumer Affairs and Business Regulation
1000 Washington Street, 10th Floor
Boston, MA 02118-6400
Telephone number: 617-956-1501
Monex, Inc. is a licensed money transmitter in Massachusetts (license number: FT5527)
Michigan Department of Insurance & Financial Services
530 W Allegan St #7
Lansing, MI 48933
Telephone number: 877-999-6442
Minnesota Department of Commerce
If you have any questions or complaints about your money transmission activities, please contact the Minnesota Department of Commerce with the information below:
Online submission 85 7th Place East,
Suite 280 Saint Paul, MN 55101
Toll Free 800-657-3602
Phone: 651-539-1600
Fax: 601-321-6933
Email: consumer.protection@state.mn.us
Mississippi Department of Banking and Consumer Finance
P.O. Box 12129
Jackson, MS 39236-2129
Telephone number: 601-321-6901
Missouri Division of Finance
Truman State Office Building, Room 630
Jefferson City, MO 65102
Telephone number: 573-751-3242
For customers located in Montana, please contact us directly as money transmitters are currently not regulated in this state.
Nebraska Department of Banking & Finance
1526 K St #300
Lincoln, NE 68508
Telephone number: 877-471-3445
Nevada Financial Institutions Division
3300 W. Sahara Ave., Suite 250
Las Vegas, Nevada 89102
Telephone number: 702-386-4120
New Hampshire Banking Department
53 Regional Dr. #200
Concord, NH 03301
Telephone number: 603-271-3561
New Jersey Department of Banking and Insurance
20 West State Street
P.O. Box 325
Trenton, NJ 08625
Telephone number: 609-292-7272
New Mexico Division of Financial Institutions
2550 Cerillos Road
Santa Fe, NM 87505
Telephone number: 505-476-4885
New York Department of Financial Services Consumer Services Division
New York (NY) Monex Inc. is regulated and licensed by the New York State Department of Financial services to transact the business of receiving money for transmission within this country and abroad. New York consumers can direct unresolved complaints to the Consumer Assistance Unit, NYS Department of Financial Services, One Commerce Plaza, Albany NY 12257, ph. (800) 342-3736, website ().
North Carolina Commissioner of Banks
316 W Edenton St.
Raleigh, NC 27603
Telephone number: 919-733-3016
North Dakota Department of Financial Institutions
1200 Memorial Highway
Bismarck, ND 58504
Telephone number: 701-328-9933
Ohio Department of Commerce
77 South High Street, 23rd Floor
Columbus, OH 43215-6123
Telephone number: 866-278-0003
Oklahoma Banking Department
2900 North Lincoln Boulevard
Oklahoma City, Oklahoma 73105
Telephone number: 405-521-2782
Oregon Department of Consumer & Business Services
350 Winter St. NE
PO Box 14480
Salem, OR 97309
Telephone number: 888-877-4894
Pennsylvania Department of Banking and Securities
17 N 2nd St #1300
Harrisburg, PA 17101
Telephone number: 717-787-1854
Commissioner of Financial Institutions
PO Box 11855
San Juan, Puerto Rico 00910-3855
Telephone Number: 787-723-8445
Rhode Island Department of Business Regulation, Division of Banking
1511 Pontiac Avenue
Cranston, RI 02920
Telephone number: 401-462-9503
South Carolina Attorney General: Money Transmitters Division
1000 Assembly Street
Columbia, SC 29201
Telephone number: 803-734-1221
South Dakota Division of Banking
Department of Labor and Regulation
1714 Lincoln Ave., Suite 2
Pierre, SD 57501
Telephone number: 605-773-3421
Tennessee Department of Financial Institutions
312 Rosa L. Parks Avenue
Nashville, TN 37243
Telephone number: 800-778-4215
Texas Department of Banking
If you have a complaint, first contact the consumer assistance division of Monex Inc. at 800-834-2497. If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to: Texas Department of Banking, 2601 North Lamar Boulevard, Austin, Texas 78705, 1-877-276-5554 (toll free),
E-mail Address: consumer.complaints@dob.texas.gov
Utah Department of Financial Institutions
324 State St # 201
Salt Lake City, UT 84111
Telephone number: 801-538-8830
Vermont Department of Financial Regulation
89 Main Street
Montpelier, VT 05620-3101
Telephone number: 888-568-4547
Virginia Bureau of Financial Institutions
1300 E Main St.
Richmond, VA 23219
Telephone number: 804-371-9657
Washington Department of Financial Institutions
Washington (WA) Right to Refund – The following applies only to Transactions that are submitted by Senders in the State of Washington: You, the customer, are entitled to a refund of all monies received for transmittal within ten (10) days of receipt of a written request for refund unless any of the following occurs: i. The monies have been transmitted and delivered to the recipient prior to receipt of the written request for a refund; ii. Instructions have been given committing an equivalent amount of money to the person designated by the customer prior to the receipt of a written request for a refund; iii. Monex Inc. has reason to believe that a crime has occurred, is occurring, or may potentially occur as a result of transmitting money as requested by the customer or refunding the money as requested by the customer; or iv. Monex Inc. is otherwise barred by law from making a refund.
150 Israel Rd SW, Tumwater WA 98501
Telephone number: 360-902-8703
West Virginia Division of Financial Institutions
900 Pennsylvania Avenue, Suite 306
Charleston, WV 25302
Telephone number: 800-642-9056
Wisconsin Department of Financial Institutions
4822 Madison Yards Way, North Tower
Madison, WI 53705
Telephone number: 608-264-7969
Wyoming Division of Banking
2300 Capitol Avenue
2nd Floor
Cheyenne, WY 82002
Telephone number: 307-777-7797
Toral Parikh, Head of International RevOps
Toral Parikh, Head of International RevOps
For over 10 years in our DC office, Toral has managed revenue operations and data analysis to help Monex make informed and strategic business decisions. Get to know Toral in our currency corner!
Meet Team äçÐÄvlogÃâ·ÑBÕ¾
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Say hello to the äçÐÄvlogÃâ·ÑBÕ¾ App
Transact anywhere, anytime from your mobile device with the äçÐÄvlogÃâ·ÑBÕ¾ App. Manage all your payments and FX products at your fingertips with end-to-end transaction tracking as well as instant quotes with the ability to buy in a few clicks.
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